cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
bryanharris1941
Level 1
13 5 0 0
Message 1 of 1
109
Flag Post

Fingerprint reader and Bluetooth stopped working

‎06-13-2020 04:16 AM

HP Recommended
Product: Envy m6
Operating System: Microsoft Windows 10 (64-bit)

Fingerprint reader has stopped working. Device Manager says 'Device working properly' but also 'Device USB\VID_138A&PID_0018\8f7e49d34992 requires further installation.' 

Also integral Bluetooth has stopped working. Plugged in an Asus bluetooth USB and that works, but on-board system doesn't

Any suggestions.

.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation