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‎05-08-2025 08:21 PM - edited ‎05-08-2025 08:22 PM

HP Recommended

My HP ProBook 640 G2 has fingerprint reader but the driver isn't in device manager how do I resolve this on windows 11 pro

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3 REPLIES 3

‎05-08-2025 09:09 PM

HP Recommended

@Awesoft_89 

 

Not all HP ProBook 640 G2 machines have this option. Did you buy this option from the beginning ? If you wish, you can buy the following part and install to your machine

 

Fingerprint reader board (includes cable)

  • For 14" products part # 840664-001
  • For 15" products part # 840735-001

Regards.

BH
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‎05-09-2025 01:22 AM

HP Recommended

But the system fingerprint was working before at the time of our purchase but after Windows update is stopped

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‎05-09-2025 03:10 AM

HP Recommended

@Awesoft_89 

 

Your machine is too old, no drivers for Windows 11

 

          https://support.hp.com/us-en/drivers/hp-probook-640-g2-notebook-pc/8430730

 

Regards.

BH
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