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- Fingerprint scanner not compatible with windows hello finger...

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08-04-2024 01:01 PM - edited 08-04-2024 01:14 PM
3 days ago, I bought a new Hp ProBook 450 G10 and tried to install my fingerprint, but it says that the Fingerprint scanner is not compatible with Windows Hello fingerprint. I tried to install a new driver from Hp website, but after installing it still didn't show up in device manager, and still the fingerprint is not working. Please help me to solve this issue. I will be very grateful to you. Thank You
08-04-2024 03:38 PM
From its specs
https://support.hp.com/au-en/document/ish_7795886-7795930-16
Fingerprint sensor is only available on selected models. Did you buy a model which has Fingerprint sensor option ?
Regards.
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08-04-2024 04:11 PM - edited 08-04-2024 04:14 PM
Yes, sir, my laptop has a built-in fingerprint sensor, and from where I bought it, they also said it has a fingerprint option in it.
Here is the model number. Can you confirm to me if it has a fingerprint sensor or not?
HP ProBook 450 G10
S/N : 5CD3404YKH
P/N : 7Z8A5PC#AB2Fingerprint Scanner on keyboard at right side