Fingerprint scanner not found compatible with Windows Hello

[l0tusbuns]

my windows hello cannot find a fingerprint scanner compatible with windows hello fingerprint.

i opened device manager and checked that there is no fingerprint scanner driver although my hp spectre x360 has a built-in fingerprint scanner. i downloaded the driver compatible for HP spectre x360 [SP148209] but installation access is denied and i have installed as system administrator already.

I have also followed all 3 instructions on this youtube video but it still does not work https://youtu.be/wOz9YnXQrYY?si=CJgNcGHgg6G74SbV

how do i troubleshoot? 

[zoey7886]

@l0tusbuns, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Fingerprint Scanner Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check Windows Updates:

• Make sure your Windows operating system is fully updated as some fingerprint driver updates may be delivered via Windows Update. Check for updates in Settings > Update & Security > Windows Update.

Verify Driver Installation:

• Ensure that the driver version you are attempting to install is the correct one for your specific model of HP Spectre x360.
• If access is denied during installation, try running the installation file as an administrator. Right-click the installation file and choose "Run as administrator."

Uninstall Previous Drivers:

• If there are remnants of older or conflicting drivers, it may be necessary to uninstall them first. In Device Manager, look for any installed fingerprint scanner or related drivers, right-click them, and select "Uninstall."

Use HP Support Assistant:

• Utilize HP Support Assistant to detect and install updates. It can automatically find the necessary drivers for your system. Install HP Support Assistant if not already installed and let it run the updates check.

Re-download and Re-install Drivers:

• Make sure to download new drivers directly from the HP website for your specific laptop model and install them.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,