Fingerprint scanner not recognized anymore

[Apeystyles]

I bought my Envy 360 one month ago and the fingerprint scanner worked fine (mostly). However, it now says that it is not even an option and that 'couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint.' I already tried reinstalling the driver, but that didn't work. 

[KrazyToad]

@Apeystyles

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Apeystyles]

Unfortunately, neither of these solutions worked. My WIndows is up to date as is the driver suggestions from HPSA. 

[Riddle_Decipher]

@Apeystyles Install the HP Simple Pass Identity Protection Software for Windows 10:  click here to download

If the issue persists, Please Click here to download the most viable driver for Windows 10  fingerprint reader (if need be) & if your Simple Pass Software isn't working:

Click here to download a different version of the same software.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Apeystyles]

Neither of these potential solutions worked. 

[Echo_Lake]

@Apeystyles
Thank you for posting back. 

As you've performed relevant troubleshooting steps and the issue persists, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.