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Egor357
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Message 1 of 2
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Flag Post

Fingerprint sensor doesen't work.

HP Recommended
HP Envy m6-1272sr
Microsoft Windows 10 (64-bit)

I can't find fingerprint sensor driver. The sensor doesn't show up in the device manager now but it worked before. It worked on windows 8.1 with Simplepass. After installation of windows 10 it also worked but it had some conflicts between Simplepass and windows hello. After that I did a clean install of windows 10 and couldn't find fingerprint sensor in the device manager. Installation of drivers doesn't help.

Product number: E0Z52EA#ACB[personal information removed]

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Egor357

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:   

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Next, set up a fingerprint reader to sign in to your computer.

  1. Locate the fingerprint reader on your computer. Most HP notebook computers have this sensor on the right side of the computer.

  2. In Windows, search for and open Sign-in options.

  3. On the Accounts window, select Windows Hello Fingerprint, and then click Set up.

  4. On the Windows Hello welcome screen, click Get started. If a window displays prompting you to verify your identity, type the requested credentials.

  5. Make sure your fingers are clean and dry. When prompted, press and lift only one finger on the fingerprint sensor.

  6. Follow the on-screen prompts to repeatedly press and lift your finger on the sensor. This helps the sensor to register your fingerprint completely.

    NOTE: For better results, use different angles of your finger to capture the edges of your finger when pressing on the sensor.
  7. If you have not already set up a personal identification number (PIN), click Set up PIN when prompted. The PIN is your backup if fingerprint recognition is not available.

  8. On the Windows Security window, type a PIN, type the PIN again to confirm, and then click OK.

    NOTE: To use letters and symbols in your PIN, click the check box below the PIN confirmation field.
    1. PIN field

    2. Confirm the PIN field

  9. Click Close to exit the Windows Hello setup window.

The fingerprint reader is activated, and you can use your fingerprint to sign in to your device.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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