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HP Recommended

Fingerprint sensor for several OS

EliteBook 8470p
Microsoft Windows 10 (64-bit)



Help me to add one user fingerprint data to diferent OS in one laptop.

So, i have

 - HP elitebook 8470p

 - Synaptics FP Sensors (WBF) (PID=003d)

 - two OS Win7 and win10 (i can select only one to load)

 - same user for both OS


First i add 2 fingers in one OS, and it work.

Next i try to add same 2 fingers to other, but "error - finger already regested". It's mean that theris some other user (i am 🙂 , already added by other OS) who have the same fingerprints. And i can add it again. 


I try several times to fix it.

but no result.


In the begining was different fingerprint sensor driver and HP securiti software in OSes.

Then i install same to both.

Make reset fingerprint sensor in bios and delete all fingerprints in hp security.

But still no result...


This is my curent driver and software:

sp72896 Synaptics WBF Fingerprint Driver

sp74101 HP Client Security Manager (American, International)


P.S. in other laptop i have 3 OS!!! Win7+Win7+Win7. And no troubles with fingerprints. One user for all OSes.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation