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‎10-14-2016 11:59 PM

HP Recommended
Product: Envy 15 j111tx
Operating System: Microsoft Windows 10 (64-bit)

So I have an HP Envy 15 j111tx.

I have Windows 10(64-bit) installed on my computer,

 

I want to log on to my computer by using the fingerprint scanner, but it won't work. 

I will swipe my finger and it won't even light up. I don't know what to do and I dont want to do something to make it worse. 

 

PLEASE HELP!!!!

HP Envy user

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2016 02:03 AM

HP Recommended

Please explain the issue in detail. Do you get any message, does fingerprint login work in any applications, etc.

Mean while, download and install the latest Drivers and Software:

http://support.hp.com/us-en/drivers/

Wish you luck,
Karthik

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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2 REPLIES 2

‎10-15-2016 02:03 AM

HP Recommended

Please explain the issue in detail. Do you get any message, does fingerprint login work in any applications, etc.

Mean while, download and install the latest Drivers and Software:

http://support.hp.com/us-en/drivers/

Wish you luck,
Karthik

--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎10-15-2016 09:43 AM

HP Recommended

I have an HP Envy 15j111tx. Few months ago i upgraded my Windows 8.1(64-bit) to Windows 10(64-bit).And then i came to know that my Fingerprint sensor isn't working even i installed latest drivers.It doesn't even light up when i'm scolling upon that. I don't know what to do. 
 
Please help me!!!!

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