10-14-2016 11:59 PM
So I have an HP Envy 15 j111tx.
I have Windows 10(64-bit) installed on my computer,
I want to log on to my computer by using the fingerprint scanner, but it won't work.
I will swipe my finger and it won't even light up. I don't know what to do and I dont want to do something to make it worse.
HP Envy user
Solved! Go to Solution.
10-15-2016 02:03 AM
Please explain the issue in detail. Do you get any message, does fingerprint login work in any applications, etc.
Mean while, download and install the latest Drivers and Software:
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10-15-2016 09:43 AM
I have an HP Envy 15j111tx. Few months ago i upgraded my Windows 8.1(64-bit) to Windows 10(64-bit).And then i came to know that my Fingerprint sensor isn't working even i installed latest drivers.It doesn't even light up when i'm scolling upon that. I don't know what to do.
Please help me!!!!