cancel
Showing results for 
Search instead for 
Did you mean: 
njhuda
New member
1 0 0 0
Message 1 of 2
168
Flag Post

Fingerprint sensor stopped working

HP Recommended
HP Envy x360 Convertible 15m-dr0xxx
Microsoft Windows 10 (64-bit)

I have had my laptop for about a year and my computer has a fingerprint sensor. I know my system allows it to function because I have obviously been using it for the past year, but recently it hasn't been working and I have used HP product assistant to help figure out the issue, but I can't seem to understand what's wrong. It is not only my fingerprint but the PIN function as well. The error message just reads this option is currently unavailable for both. I know they work on my laptop, but I don't understand why it isn't functioning. I have tried a lot of different things and I have restarted my computer multiple times, but it still won't work. Could someone please help me figure out what's wrong and how to fix the problem? I would greatly appreciate it. 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 2
Flag Post
HP Recommended

@njhuda Follow the below steps to resolve the issue:

  • Update the BIOS
  • Enable biometric support
  • Check for Windows support
  • Clean the fingerprint reader
  • Update the device driver
  • Update the fingerprint reader software
  • Find new device drivers if you changed operating systems

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE (Same steps apply for Win10 OS as well)

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation