Fingerprint sensor stopped working

[njhuda]

I have had my laptop for about a year and my computer has a fingerprint sensor. I know my system allows it to function because I have obviously been using it for the past year, but recently it hasn't been working and I have used HP product assistant to help figure out the issue, but I can't seem to understand what's wrong. It is not only my fingerprint but the PIN function as well. The error message just reads this option is currently unavailable for both. I know they work on my laptop, but I don't understand why it isn't functioning. I have tried a lot of different things and I have restarted my computer multiple times, but it still won't work. Could someone please help me figure out what's wrong and how to fix the problem? I would greatly appreciate it. 

[Riddle_Decipher]

@njhuda Follow the below steps to resolve the issue:

• Update the BIOS
• Enable biometric support
• Check for Windows support
• Clean the fingerprint reader
• Update the device driver
• Update the fingerprint reader software
• Find new device drivers if you changed operating systems

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE (Same steps apply for Win10 OS as well)

(By the end of this article all the issues should be resolved)

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