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metrik
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Message 1 of 2
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Fingerprint sign in / windows hello not working

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Envy 13 aq0009na
Microsoft Windows 10 (64-bit)

Updated to windows 10 version 2004 a few weeks ago and fingerprint was working fine but since yesterday windows hello has said biometrics are unavailable. Tried reinstalling drivers/ restarting computer  - no luck. 

metrik_0-1593454435322.png

Hoping for a update/fix ASAP

(I have checked windows update)

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@metrik

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Right-click on Windows key and select Device Manager.
  • Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them.
  • Repeat the removal with all Windows Hello related drivers and then reboot your PC.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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