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‎06-29-2020 12:16 PM

HP Recommended
Product: Envy 13 aq0009na
Operating System: Microsoft Windows 10 (64-bit)

Updated to windows 10 version 2004 a few weeks ago and fingerprint was working fine but since yesterday windows hello has said biometrics are unavailable. Tried reinstalling drivers/ restarting computer  - no luck. 

metrik_0-1593454435322.png

Hoping for a update/fix ASAP

(I have checked windows update)

 

1 REPLY 1

‎07-03-2020 10:10 AM

HP Recommended

@metrik

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Right-click on Windows key and select Device Manager.
  • Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them.
  • Repeat the removal with all Windows Hello related drivers and then reboot your PC.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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