Fingerprints

[FILO21]

the fingerprint no longer works after updating windows 10. if I try to set the fingerprint it tells me "impossible to find a fingerprint scanner compatible with the windows hello fingerprint". before the update the fingerprint worked, but now no more. what can I do ?

[Dragon-Fur]

@FILO21 

There is a newer fingerprint reader driver you can try:

sp101415.exe

Description / Information Files

sp101415.cva

sp101415.html

Version=3.2.12011.10021
Revision=A
Pass=6

[Devices]
USB\VID_04F3&PID_0C00="ELAN WBF Fingerprint Sensor"
USB\VID_04F3&PID_0C4C="ELAN WBF Fingerprint Sensor"

[Operating Systems]
WT64_1909=OEM

Preparation

Run Windows Updates > Check for Updates

If any updates are installed, Restart the computer even if not indicated that you should do so.

Update your HP Software and Drivers

Exception:  Do not yet update the Fingerprint reader driver

If any updates are installed, Restart the computer even if not indicated that you should do so.

Device Manager - Biometrics Information

1. Device Manager > View “Devices by type” AND “Show hidden devices”
2. Open category Biometric devices
3. Look for and Right-Click on the fingerprint reader device > Properties
4. Tab Details
5. Under Property, “Device description”

Device_Manager_Biometrics_2

Device Manager - Biometrics - Uninstall Driver

1. Device Manager > View “Devices by type” AND “Show hidden devices”
2. Open category Biometric devices
3. Look for and Right-Click on the fingerprint reader device > Properties
4. Uninstall the driver
5. Leave the Device Manager

Download-Save-Install Fingerprint Driver

Important: 

Before making changes to the computer, check that you can log into your computer using your Windows password.

• Download and Save the driver package to your computer
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

Fingerprint Reader Setup

Fingerprint logon is part of Windows Hello Logon.

Next

Preparation - Windows Hello - Fingerprint logon

Recommended / General Information

Create a Backup of your Data

  Create a backup of all your most critical / sensitive files to other than on the computer.  For example, copy your most important folders and files to your Cloud backup. to a USB stick, "Somewhere" you can access the files should the computer become unavailable.

  Create a Restore point before you make changes to your computer's software and setups.

(How to) Create Restore Point

Stop all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

OR

(As available)

Create a restore point now for the drives that have system protection turned on

Create

Windows PIN 

Reminder:  Windows Hello and Fingerprint logon require that you have your Windows PIN set and ready to use.

You may already have a Windows PIN login set up and ready to go.  Should there be a problem with the PIN, in most cases, you will receive a notice from Windows that there is an issue - you can then reset the PIN as needed.

Reference

Microsoft - Fix problems with your PIN

PIN assignment is mandatory to enable fingerprint reader

            Windows key > Settings > Account > Sign-in Options > PIN number

Next

What Else?

The option is a Windows feature.

Microsoft - Learn about Windows Hello and set it up

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Notebook 14s-dq1015nl

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

Stay Home - Stay Safe - Save Lives - Help a Friend (or Community member) in need!