02-14-2020 02:47 PM
My new HP Laptop 15t-dw100 CTO has 2 USB 3.0 ports on its right side. I keep a Logitech Unifying receiver that is connected to a Logitech MK710 wireless keyboard and a Logitech M705 wireless mouse. They work fine in general.
However, whenever I plug a flash drive into the the adjacent port, the wireless keyboard stops working and the mouse gets jerky. I have tried uninstalling the USB controllers from the Device Manager and then Scanning for Hardware changes and restarting my laptop. Afterward my keyboard will work for a few seconds before stopping to function. Once I remove the flash drive from the second port, the issue goes away.
Is there any way to get both USB 3.0 ports to function fully at the same time without interfering with each other?
02-17-2020 04:39 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that when you connect a flash drive to the other USB port on the computer the wireless keyboard and mouse stop working correctly.
Don’t worry, I assure you I will try my best to get this sorted.
Does this happen when the charger is connected or on the battery?
I recommend you update BIOS and the chipset driver from the below link and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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