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Microsoft Windows 10 (32-bit)

I was playing a game on my laptop and as soon as I picked it up to move it I heard a sort of scratch sound and now my screen is flashing pixelated squares on a black screen. I cannot turn the computer on and off and im 99% the battery is dead. What do I do?

Screenshot_20240710-214042_Gallery.jpg

1 REPLY 1
HP Recommended

If you can't turn it on, then you are unable to run any diagnostics to find out the problems.

 

This is most likely a failed screen, but this could also be a failed video chip -- and you have no way to check out either.

 

You only option is to take this to a local laptop repair shop and see if there is anything they can do for you.



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