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I was playing a game on my laptop and as soon as I picked it up to move it I heard a sort of scratch sound and now my screen is flashing pixelated squares on a black screen. I cannot turn the computer on and off and im 99% the battery is dead. What do I do?
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If you can't turn it on, then you are unable to run any diagnostics to find out the problems.
This is most likely a failed screen, but this could also be a failed video chip -- and you have no way to check out either.
You only option is to take this to a local laptop repair shop and see if there is anything they can do for you.
I am a volunteer and I do not work for, nor represent, HP
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