-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
I was playing a game on my laptop and as soon as I picked it up to move it I heard a sort of scratch sound and now my screen is flashing pixelated squares on a black screen. I cannot turn the computer on and off and im 99% the battery is dead. What do I do?
38,402
8,265
3,267
HP Recommended
If you can't turn it on, then you are unable to run any diagnostics to find out the problems.
This is most likely a failed screen, but this could also be a failed video chip -- and you have no way to check out either.
You only option is to take this to a local laptop repair shop and see if there is anything they can do for you.
I am a volunteer and I do not work for, nor represent, HP
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community