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universpacific1
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Forgotten my password

HP elitebook 8570p
Microsoft Windows 10 (64-bit)

15461931725944142256736743823775.jpg

 

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HP Recommended

Forgotten my password

Welcome to the HP Support Community @universpacific1

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Contact Support >> http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC/BIOS battery.  As it will not remove the password, but it may reset the clock and as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC may cause it to fail.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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