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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Fragmented letters

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03-14-2019 05:39 PM
At times the words on the screen become fragmented and sometimes they will reappear when I roll my mouse over them, but not always. The fragmentation is very random. Some docs are fine until I start scrolling down, then they are fragmented. Someone else mentioned that their problem started after the recent update and I believe that is when mine started as well.
03-17-2019 05:02 PM
@Love2travel
Thank you for posting on the HP Support Community.
Let's update system software and driver:
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon
.
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Also, run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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