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‎10-24-2025 10:23 AM

HP Recommended
Product: HP OmniBook X Flip 16 inch 2-in-1 Laptop Next Gen AI PC 16-ar0000 (AK4R9AV)
Operating System: Microsoft Windows 11

Hi, I just purchased a new laptop from HP and it came with a free 12 months membership for Adobe Creative Cloud Photography Plan. However there is nothing about this in the box and I haven't received any email communication from HP on how I can access this? Please could someone advise? Thank you!

1 person had the same question
1 REPLY 1

‎10-26-2025 09:02 AM

HP Recommended

Hi @hlpk55 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

These requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

I am an HP Employee.
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