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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Freeze and lock up

Create an account on the HP Community to personalize your profile and ask a question
08-07-2022 12:58 PM
Hello @Eastside2021
Sorry to hear that you are having problems ... and I would like to help you.
(1) Install and start <Open Hardware Monitor>
https://openhardwaremonitor.org/
- take screenshot after a few minutes <idle>
- take screenshot after a few minutes <gaming/working>
(2) Please report your results
08-31-2022 11:42 PM
More often than not, the reason that a computer freezes is due to a crashed program. Fortunately, Windows 10 allows you to easily shut down programs in the Task Manager. Access Task Manager by pressing Ctrl+Alt+Delete. It will show you what apps and background processes are running.
Regards,
John