• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 250 G7 Notebook PC
Microsoft Windows 10 (64-bit)

what’s causing my Hp laptop to freeze up it happens Radomly 

2 REPLIES 2
HP Recommended

Hello @Eastside2021 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

(1) Install and start <Open Hardware Monitor>

https://openhardwaremonitor.org/

- take screenshot after a few minutes <idle>

- take screenshot after a few minutes <gaming/working>

 

(2Please report your results

HP Recommended

More often than not, the reason that a computer freezes is due to a crashed program. Fortunately, Windows 10 allows you to easily shut down programs in the Task Manager. Access Task Manager by pressing Ctrl+Alt+Delete. It will show you what apps and background processes are running.

 

Regards,
John

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.