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- Notebooks
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- Freeze and reset without error message

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11-16-2023 03:01 AM
Hi everyone,
It suddenly turns off or freezes (even the keyboard no longer responds).
I noticed that when I have a call on team (via Chrome) in activity the PC works very well (no freezes). Furthermore on the unlock screen the fingerprint functionality may no longer respond and a short time later I can no longer enter my code then after that it freezes completely as if the processes stopped one after the other others. Each time I have to do a restart by pressing the power button for 10 seconds. I don't have any error messages.
Is it possible to see the Windows error log?
Does anyone have the same problem as me?
Thanks for your help.
Regards
11-17-2023 12:34 PM
I have similar problems, HP spectre x360 16. Random freezes with no errors. Updated all drivers and BIOS, even reinstalled Win. No effect. Sometimes freezes after 10sec, sometimes after 30min. HP-support was of no help so far. A bad purchase.