Freezing on my HP Envy x360 2-in-1 Laptop 14-es1xxx

[TULEDI]

Freezing on my HP Envy x360 2-in-1 Laptop 14-es1xxx. I have tried to update all applications, reinstalled the new OS but still freezes. I have 200GB free space in the computer and the RAM is 8GB.

Anyone who can assist troubleshoot the issue.

[Kuroi_Kenshi]

Hi @TULEDI,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding freezing issues on the HP Envy x360 2-in-1 laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check for Windows Updates: Ensure your operating system is up-to-date. Windows updates often include bug fixes that can resolve system instability.

• Go to Settings > Update & Security > Windows Update, and check for updates.

Update Device Drivers: Make sure all drivers, especially those for the graphics card and chipset, are up-to-date. You can use HP Support Assistant to find and install updates.

• Launch HP Support Assistant from the Start menu or the taskbar.
• Navigate to check for updates and apply any available updates related to drivers.

Perform Disk Cleanup: Sometimes, unnecessary files can cause the system to lag.

• Search for Disk Cleanup in the taskbar search box, select the drive to clean up, and remove temporary files that are not needed.

Check for Malware: Use Windows Defender or another reputable antivirus program to scan for malware or viruses that may be impacting system performance.

Adjust Power Settings: Set your power options to high performance to ensure the system isn't throttling performance.

• Go to Control Panel > Power Options > Choose High Performance.

Disable Startup Programs: Too many background applications starting with Windows can lead to system freezes.

• Press Ctrl + Shift + Esc to open Task Manager, navigate to the Startup tab, and disable non-essential programs.

Run System File Checker: Use the System File Checker to detect and repair corrupted system files.

• Open Command Prompt as an administrator and type sfc /scannow, then press Enter.

Check Memory and Storage Health: Make sure there are no issues with your memory and storage by using built-in diagnostics.

• Restart your laptop and press Esc repeatedly to enter the Startup Menu, then select the Diagnostic option to run tests.

Check for Overheating: Ensure your laptop is not overheating, as this can cause freezing. Clean out any dust from vents and make sure it's placed on a hard, flat surface.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,