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‎12-11-2020 12:52 AM - last edited on ‎12-11-2020 06:55 AM by Retired

HP Recommended
Product: 15s-du0096tu
Operating System: Microsoft Windows 10 (64-bit)

ProdID 7NH51PA#ACJ

SN# [Personal Information Removed]

3 REPLIES 3

‎12-11-2020 09:32 AM

HP Recommended

@Naik_Priya 

Please describe the icon.  And, what list are you talking about?



I am a volunteer and I do not work for, nor represent, HP
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‎12-13-2020 01:29 AM

HP Recommended

Example

1.The 1st icon of the home page.

IMG-20201213-WA0014.jpg

2. Only 1st folder or file gets selected every time..unable to open other file.

IMG-20201213-WA0015.jpg

3. If i open a pdf  1st page can be read..i m unable scroll down. 

 

I tried using Page down key it worked for sometime... 

After few minutes automatically go to 1st page.

Page up key is not working .

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‎12-13-2020 09:16 AM

HP Recommended

@Naik_Priya 

The folder says HP on it, so my guess is it would have been the HP setup folder on the "C" drive -- but in looking at the contents, they look like PowerPoint training slides, and those would not be in the HP setup folder.  Also, you mentioned PDF files but these are clearly PowerPoint.

 

My suggestion is to go into Startup (Ctl-Alt-Del  -> Task Manager --> Startup tab) look through the list and disable anything you do not recognize.  If there is a shortcut or app there launching file manager for that folder, this should solve that.

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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