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‎12-05-2017 02:11 AM - edited ‎12-05-2017 03:48 AM

HP Recommended
Product: HP ENVY Notebook - 15-ae161nz
Operating System: Microsoft Windows 10 (64-bit)

Need help with function keys!
Since yesterday my function keys stopped working!
Usually, it was set to work by just clicking on one F-Button to adjust brightness, volume or whatever. Now, it does not even work when holding fn + F-Button...

Maybe an important information is that i had sent my laptop to the hp support for fixing the screen (they replaced a piece and now it works again). Maybe they changed settings during the process..
However, the action keys are enabled in BIOS, so that’s not the problem.

Hope someone is able to help me with this issue.

11 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2017 06:24 AM

HP Recommended

OK. That is better. 🙂

 

There is a liklihood that the BIOS may have been upated while it was in for service.

 

Use the PC Hardware Diagnostics UEFI utility that is available by pressing F2 immediately after powering on to check that.

 

Connect the power adapter before you begin.

 

Click on Firmware Management and at the next window, click on firmware management. If the BIOS was updated, Rollback should be an option. If it is available, click on it to rollback to the previous version. This should probably resolve the Fn key issue you are having.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

1 person found this reply helpful
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6 REPLIES 6

‎12-05-2017 03:25 AM

HP Recommended

Hi Simon,

 

It would have been simpler if you had put your HP Notebook's product name in the box instead of your own. Please correct that so we can get some information of the hardware configuration of your notebook.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-05-2017 03:50 AM

HP Recommended

Thanks 🙂 apparently my iPhone autofilled the form incorrectly. I updated it now

Was this reply helpful? Yes No

‎12-05-2017 06:24 AM

HP Recommended

OK. That is better. 🙂

 

There is a liklihood that the BIOS may have been upated while it was in for service.

 

Use the PC Hardware Diagnostics UEFI utility that is available by pressing F2 immediately after powering on to check that.

 

Connect the power adapter before you begin.

 

Click on Firmware Management and at the next window, click on firmware management. If the BIOS was updated, Rollback should be an option. If it is available, click on it to rollback to the previous version. This should probably resolve the Fn key issue you are having.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
Was this reply helpful? Yes No

‎12-05-2017 11:45 AM

HP Recommended
Hey there
First off, thanks for your advice.
Sadly, i was not able to rollback. The message said: Unable to open BIOS signature file.
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‎12-05-2017 11:46 AM

HP Recommended
Just figured there are test logs. Don’t know if that’s of any importance. One for the battery and one for the hard drive.
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‎12-06-2017 02:02 AM

HP Recommended
It worked today! Thanks a lot
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