GPU crashing laptop

[OJ999]

HP Envy Laptop 16-h1023dx (7Z0P3UA) user 

Whenever I use an app that uses the GPU (Nvidia RTX 4060), my system crashes citing "video dxgkrnl fatal error"

I tried a clean reinstall with different driver versions, old and new plus a bios update but the crashes keep happening. How do i resolve the issue?

[Hawks_Eye]

Hi @OJ999 

Welcome to the HP Support Community! We're here to help you get back up and running.

The “video dxgkrnl fatal error” on your HP Envy 16-h1023dx with RTX 4060 typically points to a GPU driver or DirectX kernel conflict. Since you’ve already tried clean driver installs and BIOS updates, let’s walk through deeper steps to stabilize GPU behavior.

 

Step-by-step actions to resolve GPU crashes with “video dxgkrnl fatal error”

1. Install the latest HP-certified NVIDIA driver

Even if you’ve tried NVIDIA’s site, use the version tailored for your model:

• Visit:
  HP Envy 16-h1023dx Drivers & Software
• Download and install:
  • NVIDIA Graphics Driver
  • Intel Graphics Driver
  • Intel Chipset Driver
• Restart after each installation.

HP’s version may include thermal or power tuning specific to your system board.

 

2. Disable hardware-accelerated GPU scheduling

1. Go to Settings > System > Display > Graphics Settings.
2. Scroll to Hardware-accelerated GPU scheduling.
3. Toggle it Off.
4. Restart your laptop.

This setting can trigger instability on some hybrid GPU systems.

 

3. Switch to NVIDIA GPU manually for apps

1. Go to Settings > System > Display > Graphics.
2. Click Browse, add the crashing app (e.g., game or editor).
3. Click Options > Select High performance (NVIDIA RTX 4060) > Save.

This bypasses automatic GPU switching, which can cause driver conflicts.

 

4. Run DirectX diagnostics

1. Press Win + R, type dxdiag, and press Enter.
2. Go to the Display tab.
3. Check for any notes under Notes or Problems found.
4. Save the report if needed for further analysis.

This confirms if DirectX is functioning correctly with your GPU.

 

5. Run HP UEFI diagnostics on GPU

1. Power off the laptop.
2. Power it on and immediately press Esc, then F2.
3. Select Component Tests > Video Test.
4. Run the test and note any error codes.

This checks for hardware-level GPU faults.

Let me know how the system behaves after these steps. If the crash persists, we can test with a clean boot or isolate the trigger app. You’ve done everything right by staying persistent—I’ll be here to guide you further if needed.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye