Games keep crashing

[TheHighCouncil]

To keep a long story short, whenever I try to play games on Steam, GoG, or places like that, the whole program will randomly crash and/or will not load long enough for me to play.  After the clients crash my computer will randomly open System 32, HP control center, Steam, Edge, my Wallpaper Engine, and my Onedrive.  On top of this, it will then procede to close my Grammerly,  Sound systems for Bluetooth, and both my Onedrives for personal and college which are usually running in the background.  Oddly enough the only things that remain running are my Security systems (Both Microsoft's built in one and my McAfee antivirus).  However I've done some troubleshooting, and it seems like it's due to a virus.  But that doesn't make any sense to me that this only happens whenever I'm playing games.  And I am not playing very big games either.  The biggest game I even play is Borderlands GoTY Enhanced.  Otherwise my Minecraft, Nikke, Snowbreak and even Roblox clients work perfectly fine and cause me no trouble at all.  It's only whenever I try to run Steam and GoG games does this happen.  I run smaller games too on GoG like Baldurs Gate and even that crashes like Steam does.  So what exactly is the problem that's been happening to my computer?  

[Irfan_06]

Hi @TheHighCouncil,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue while playing games on your Laptop.

Please follow the steps below to fix the issue.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[TheHighCouncil]

Hello Irwin, sadly the proposed solution didn't work.  Both my BIOS and my computer are fully updated and I just tried to run a game and it just crashed as originally done.  What other possible solutions are there?  

[Irfan_06]

Hi @TheHighCouncil,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support