Games running slow.

[MehdiKhody]

Hey everybody,

I brought a `HP Notebook - 15-ay118ne`and my games are very lag,

games like: Battlefield 1,  Assassin's Creed Syndicate or World of Warcraft.

you could see laptop informations in here or

https://support.hp.com/us-en/product/hp-15-ay100-notebook-pc/12499456/document/c05333462.

AMD Software informations:

Radeon Settings Version
2017.1102.1456.25052

Driver Packaging Version
17.40.1031-171102a-319871E-CrimsonReLive

Direct3D® Version
9.14.10.01304

OpenGL® Version
6.14.10.13497

AMD Mantle Version
9.1.10.0228

AMD Mantle API Version
102400

Vulkan™ Driver Version
1.7.0

Vulkan™ API Version
1.0.54

AMD Hardware informations:

Graphics Chipset
AMD Radeon (TM) R7 M340

BIOS Version
015.049.000.013

Memory Size
4096 MB

Memory Type
DDR3

Memory Clock
900 MHz

Core Clock
1021 MHz

i don't know what is these informations but i think these can help.

Please Help!

[sandytechy20]

@MehdiKhody

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that games are running slow on your notebook. I would like to help you resolve this issue. 

Common causes of slow system performance: 

• Not enough free disk space or disk errors. 

• Applications that require a lot of system resources. 

• Too many tasks running at the same time. 

• Nonessential graphic features. 

• Not enough memory. 

• Overheating due to intensive graphic applications or dust in vents. 

• Running multiple instances of anti-virus software. 

Microsoft Fix it Solution to automatically improve system performance 

To automatically improve system performance, click the Microsoft Fix it Solution: 

MS Fixit 974820 

Turning off nonessential graphical features to improve system performance 

Graphical features and programs can use a lot of system resources. 

Turning off these features can improve system performance. 

This section explains how to adjust visual effects for best performance and how to disable Windows Aero. 

Adjusting visual effects for best performance 

Disabling Windows Aero 

The best way to do that is using the HP Guided Troubleshooter:  

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

Let me know how it goes.

Cheers.

[MehdiKhody]

I think lag could becouse of these.

• Applications that require a lot of system resources - I don't sure about it. 
• Running multiple instances of anti-virus software.  - I use ESET Smart security.

I'd open task manager and saw my system performance and i notice AMD Radeon used maximum memory 3GB/4GB but Intel(R) HD Graphics 620 didn't use the memory that can use.

[sandytechy20 · Accepted solution]

@MehdiKhody

Thanks for the reply.

I appreciate your time and effort.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you know the HP 15 isn't designed for gaming but for everyday computing?
(Keeping in mind the basic needs of an average user surfing the internet or using it for normal tasks as such).

That said, I'm afraid your HP 15 is not designed for gaming, it's purpose is everyday computing and hence I would request you not to overload the computer with HD games such as the ones you've mentioned as this computer cannot handle it, to know about HP Laptops designed for gaming: Click here

You could try reducing the resolution on the in-game settings and switch the windows settings to performance rather than visual effects to make a minor change, however, the game may heat up your PC, hence make sure you are using a cooling pad as well, to be on a safer side.

Here's how you change windows settings:

• Go to Start Menu > click on Settings.
• Type performance > choose to Adjust the appearance and performance of Windows.
• In the new window, go to the Visual Effects and select Adjust for best performance.
• click Apply and Ok...this should do the trick.

NOTE: Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.

Also, to avoid the CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same.

Let me know if that helps.

Cheers.