Gaming on Envy 13 - aq1001tx

[zack86]

Hey guys,

I am having problem to play games in my Envy 13. Every time I fire up a game from my Steam Account (i,e an old game like C&C 3), the game cannot load and it always shows a message as follows:

" Please make sure you have Directx 9.0 or higher installed. Also verify that your video card meets minimum requirements, and that you do not have hardware acceleration disabled in the Display control panel "

Not sure what to do. I have checked my dxdiag that I have Directx 12.

Is my hardware nvidia MX250 or processor are the issue? any advice or tuning need to be done?

Thanks!

[The_Fossette · Accepted solution]

@zack86,

I reviewed your post and I understand that you are getting an error when you try playing games.

Don’t worry, I assure you I will try my best to get this sorted.

Based on the error message you are getting it looks like the computer doesn't meet the minimum requirement to play the game.

The computer that you have is not designed for gaming. Having said that, I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then follow the below steps.

Right-click your desktop background and select NVIDIA Control Panel. You can also find this tool by performing a Start menu (or Start screen) search for NVIDIA Control Panel or by right-clicking the NVIDIA icon in your system tray and selecting Open NVIDIA Control Panel.

To quickly set a system-wide preference, you could use the Adjust image settings with the preview option. For example, if you have old hardware that struggles to play the games you want to play, you may want to select “Use my preference emphasizing” and move the slider all the way to “Performance.” This trades graphics quality for an increased frame rate.

By default, the “Use the advanced 3D image settings” option is selected. You can select Manage 3D settings and change advanced settings for all programs on your computer or just for specific games. NVIDIA keeps a database of the optimal settings for various games, but you’re free to tweak individual settings here. Just mouse-over an option for an explanation of what it does.

If you have a laptop with NVIDIA Optimus technology — that is, both NVIDIA and Intel graphics — this is the same place you can choose which applications will use the NVIDIA hardware and which will use the Intel hardware.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[zack86]

Hey! your method works like charm! 

Now I can play my old games in my envy 13.

and Thank you very much for welcoming me into the community. 

[The_Fossette]

@zack86,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Cheers!