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Deneris1
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Garantie neues Gerät

HP
Microsoft Windows 10 (64-bit)

Bei meinem Laptop Rechnung 07.12.19 wird Garantiezeit 26.10.20 gezeigt, also 6 Wochen kürzer. Was ist da faul? Meine Logik sagt mir, dass das Gerät schon mal hochgefahren war. Ist also nicht neu. Isabell

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Message 2 of 3
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HP Recommended

Garantie neues Gerät

Hi:

 

For whatever reason they do it, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So the more time the PC remains unsold, the more time is gone from the warranty.

 

You can have the warranty start and end dates adjusted in one of two ways...

 

1.  Submit an online warranty dispute form.

 

https://support.hp.com/de-de/document/c05098424

 

2. Contact HP and speak to a customer service representative to get the warranty start and end dates adjusted.

 

https://www8.hp.com/de/de/contact-hp/contact.html

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Message 3 of 3
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Garantie neues Gerät

@Deneris1

 

 Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.

Spanish: HP Comunidad
Portuguese: HP Comunidade
Chinese: HP 社区

Thank you for your understanding.

I work on behalf of HP
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