Geforce Experience and Graphic Card Problem

[hmt1213]

yesterday when I turned on my laptop and wanted to play games, it gave me the error "The graphics card is not up to date". I wanted to go into GeForce Experience and update it, but GeForce Experience got stuck on a black screen and could not open in any way. I deleted the application and installed NVIDIA App instead and updated it from there. Even though I updated, the game still gave the same error. I also get errors in different games and the games do not open. Now nvidia app isnt working.  What should I do?

[Nal_NR]

Hi @hmt1213,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I’m sorry to hear that you’re having such a frustrating experience with your Victus gaming laptop. It’s definitely not fun to run into issues when you’re trying to play games. Let’s work through some solutions to get your graphics card and games working properly again.

• Have you recently installed any new software or updates that might have affected your graphics card performance?
• Are you receiving specific error messages when trying to launch the games, or is it just a general inability to open them?
• Can you check if your GPU is recognized in Device Manager, and if there are any warning signs next to it?

Let's try the steps below.

Check for GPU Recognition in Device Manager:

• Right-click the Start button and select Device Manager.
• Expand the Display adapters section to see if your NVIDIA GPU is listed without any warning icons. If there is an issue, try right-clicking on it and selecting Update driver.

Perform a Clean Installation of NVIDIA Drivers:

• Download the latest NVIDIA drivers directly from the NVIDIA website.
• During installation, select the Custom Installation option and check the box for Perform a clean installation. This will remove any previous driver settings and install fresh drivers.

Reinstall GeForce Experience:

• If GeForce Experience is still not functioning after reinstalling, try to fully uninstall it from Settings > Apps and then reboot your laptop.
• After rebooting, reinstall GeForce Experience and check if it opens without issues.

Check for Windows Updates:

• Sometimes, missing Windows updates can cause compatibility issues. Go to Settings > Windows Update and ensure your system is up to date.
• Install any pending updates and reboot your laptop.

Run a System File Check:

• Open Command Prompt as an administrator by searching for "cmd" in the Start menu, right-clicking it, and selecting Run as administrator.
• Type sfc /scannow and press Enter. This will check for and repair any corrupted system files that might be affecting your applications.

If these steps do not resolve the issue, please let me know if you encounter any specific error messages or behavior during these processes.

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[hmt1213]

I checked everything you said. I did everything you said. It's still the same situation. It doesn't turn on. I still can't open the gam

 It doesn't open in most games. Many games give the error that it is caused by the graphics card. Geforce Experience crashes on a black screen. I did a clean install of the Nvidia graphics card manually, but it didn't work.

[Nal_NR]

Hi @hmt1213 ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!