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‎04-23-2020 02:42 AM

HP Recommended
Product: Example: HP 17Zlaptop
Operating System: Microsoft Windows 10 (64-bit)

I purchased bundled Cyberlink software with this laptop that I purchased in Dec. 2018 and have been trying unsuccessfully to install the software. It will not accept the product key as valid. Cyberlink says it is HP's problem as it may be a hardware issue but I can't get HP to help without paying for support. Any suggestions?

1 REPLY 1

‎04-23-2020 08:35 AM

HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU
Please do not post Serial Numbers.

 

Was this the kind of thing you mean?

 

Cyberlink PhotoDirector Software
5.0.5.6618B Rev.D 218.6 MB Jul 31, 2015 Download
Cyberlink PowerDirector Software
12.0.4.4301B Rev.D 540.5 MB Jul 31, 2015 Download
Cyberlink Youcam Software
6.0.1.4301 Rev.A 278.9 MB Jul 31, 2015 Download

 

More details please without PUBLICLY posting any key.

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