Getting WSHelper.exe - System Error. It updates and restarts every day. How do I fix this?

[4arufus]

My computer updates every day. When it restarts an error message appears "WSHelper.exe - System Error." For some reason, some of my updates do not fully install which I believe is the cause of this error. How can I fix this?

[Jeet_singh · Accepted solution]

@4arufus,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues related to your HP notebook. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any software or hardware changes on the PC before the issue started?

Did you have any Anti-Virus program installed on the PC? If so, have you tried to run a complete scan

Have you tried to run any test on the computer from F2?

Did you check for any other HP Forums posts to help you resolve your concern?

If you haven't , Here's a related HP Forums post which seems to have helped others: Click here

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Next thing, I would suggest here is to run a complete scan on your PC.

If the issue persists, I would suggest here is to run a extensive system test on the computer from Hardware diagnostics F2(Please remember to capture the failure ID for further assistance).

Depending on the test results, I would suggest you try these steps here:

If the test fails, then this could be a possible hardware failure, I would recommend you contact our HP phone support for service related options.

If the test passes, I would suggest the next step would be to perform a system recovery using the partition available on your PC. 

Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

HP Support can be reached by clicking on the following link: 

1. Click on this link – www.hp.com/contacthp/
2. 2) Click on “Continue as guest”.
3. 3) Enter the serial of your device.
4. 4) Select the country from the drop-down.
5. 5) Click on “Show Options”.

Fill the web-form. A case number and phone number will now populate for you.

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[4arufus]

Thanks, I followed the instructions to remove wondershare. I think it has been resolved. I haven't seen any WSHelper.exe errors. I'll give it a few days to see if my computer continuously updates or if it has stopped.

Thanks!

[MKazi]

@4arufus

You're most welcome.

Glad to hear that the issue is resolved and hope it remains that way. 

I truly appreciate your patience and efforts.

As @Jeet_singh is out of the office today, I'm replying to you.

Cheers! 🙂