Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Google Chrome Won't Open Under Second User

HP Recommended
Pavilion Notebook
Microsoft Windows 10 (64-bit)

Under my user Google Chrome operates as normal.  Under my son's user, Google Chrome used to operate as normal but now just flashes really quickly and won't open.  If I uninstall and reinstall or restart the computer it will open until I try to search or access Settings.  Then it closes and won't open again.

Google Chrome is set to the default browser so anything that tries to automatically open in Chrome, also won't open.

This just started happening this past week.  Any ideas?  Any suggestions?


Level 16
Level 16
33,138 32,616 3,042 11,021
Message 2 of 2
Flag Post
HP Recommended



Google Chrome, if it won't respond or (allow itself to be) reset from within Settings, can be uninstalled.


If at all possible, although apparently not "now", it would be best to have backed up the Favorites, bookmarks, and the like.


Nonetheless, if the software is not working, download a fresh copy,


Get rid of the "bad one", and start over.


Control Panel > icon view > Programs and Features

Scroll down, find, Click on the unwanted software and Uninstall

Restart the computer and log in

Install a fresh copy of the Chrome software


Not what you wanted?


The "kill and replace" solution is based on your not being able to do anything with Chrome - for example, get into Chrome Settings.


Google Chrome likely has a much better idea of what to do with Chrome when it misbehaves.


Google Help Center


Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device


Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .




Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation