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Hello Phyl1960, welcome to the HP Community Forum.


You are asking a very difficult question.  Without details, we can only offer a guess or two!


Do you have an HP device?  Which OS?  Getting any error message when you try to open the Browser?


Best idea I can offer - uninstall the app, then download the latest version using another browser and install it.



I am a Volunteer here, not employed by HP.

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