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Hello Phyl1960, welcome to the HP Community Forum.

 

You are asking a very difficult question.  Without details, we can only offer a guess or two!

 

Do you have an HP device?  Which OS?  Getting any error message when you try to open the Browser?

 

Best idea I can offer - uninstall the app, then download the latest version using another browser and install it.

 

WyreNut

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.