01-20-2020 11:55 AM
Hello Phyl1960, welcome to the HP Community Forum.
You are asking a very difficult question. Without details, we can only offer a guess or two!
Do you have an HP device? Which OS? Getting any error message when you try to open the Browser?
Best idea I can offer - uninstall the app, then download the latest version using another browser and install it.
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!