Google Earth Pro crashes when I start a Polygon

[zgview]

So I have a Chromebook I use for work, easy to use on my desk or out in the field, I like it.  But also, I use Google Earth Pro quite often to measure land areas more efficiently than the traditional way.  It's worked the first 5 or so years I've had this laptop with no issues, but here in the past few weeks, it's super slow and always crashes when I try to measure an area with a polygon.  I've done the whole launch repair tool I don't know how many times... cleared the cache, deleted my places, all of it... And yet it still crashes when I start the polygon.  I've researched it, tried to call yet still no answers.  This is my last resort.  I'd really hate to ask my boss for a new laptop just because Google Earth Pro won't work to my liking.  So, has anybody got anything for me? 

Greatly appreciated!

[Deep_World · Accepted solution]

Hi @zgview,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Have there been any recent system updates or changes to your Chromebook before the issue began?
• Do you notice the crash happening only when using polygons, or does it occur with other tools as well?

troubleshooting steps you can try:

1. Check for Updates: Make sure both your Chromebook OS and Google Earth Pro are fully updated to the latest versions.
2. Graphics Settings: In Google Earth Pro, go to Tools > Options > 3D View and try switching between OpenGL and DirectX (if available). Sometimes changing the rendering mode helps with stability.
3. Test with a New User Profile: Create a fresh profile in Google Earth Pro and test polygons there. This rules out corruption in your saved settings.
4. System Resources: Close other apps before running Google Earth Pro to free up memory and processing power.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

[zgview]

Well they didn't have the option for Open GL or DirectX on the 3D view tab, but I checked safe mode just to see what it did and it works, for now!

Thank you!

[Deep_World]

Hi @zgview,

Thanks for youre response. 

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,

Deep_World