Graphic Drivers

[HarsHa39]

I have this windows 11 problem that I can't find anywhere on YT or Google.

Everything seems fine when I launch Photoshop but when I use the brush tool a partial black screen appears. The cursor sits on top of it and the black screen moves along with the cursor. Meaning you can't see the black screen when I put the cursor at the bottom and the screen will go completely black if I hover to the very top.

This also happens when I use Da Vinci resolve. When I drag an effect to the timeline same thing happens.

Same problems happened in excel. But I seemed to fix it when I disable hardware graphics acceleration.

Black screen can't be seen in screenshot or screen recording.

Task manager also affected.

Black screen also affects external display.

Windows is up to date.

Asus i5 laptop, less than a year since bought.

Please let me know what to do.

 i do this step but not fix this error 

1. Install the latest Windows updates.

2. Update or Rollback the GPU driver in the Device Manager.
Open Device Manager >> click Display Adapters >> right- click your NVidia driver >> click Update Driver.
If the system says that you have the latest driver installed. Try to Roll back the driver. Right-click your NVidia driver >> click Properties >> click Driver tab >> click Roll back driver.

3. Clean uninstall the currently installed GPU driver using DDU then download and install the available driver from the GPU manufacturer's support website.

I hope this helps. Feel free to ask back any questions and keep me posted.

[HarsHa39]

[Irfan_06]

Hi @HarsHa39,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is malfunctioning while using a few applications.

-Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine, Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Suppor

[HarsHa39]

thank for help to me😀...

I did this step.. but the error is not fixed I think the response to this error is intel driver on and off problem.Can you report this error to intel? I am facing this problem since 3 years..i did this steps..

1.disable intel R UHD Graphics

2.Again enable intel R UHD Graphics

This error is automatically corrected..What is the reason for that??

[Irfan_06]

Hi @HarsHa39,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support