-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- Graphic driver

Create an account on the HP Community to personalize your profile and ask a question
05-30-2019 02:56 AM - edited 05-30-2019 03:13 AM
05-30-2019 07:34 AM
Hi:
This would be the graphics driver you need for W7...
This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst Control Center for supported notebook models that are running a supported operating system. For notebooks with switchable graphics modes, this package includes drivers for both graphics processing units (GPUs). Switchable graphics enable users to switch between a power-saving graphics mode (normally used under battery power) and a high-performance graphics mode. If high-definition multimedia interface (HDMI) video output is supported, this package also installs the HDMI Audio Driver.
06-04-2019 07:13 AM
You're very welcome.
If you are getting a blue screen, start the PC in Windows safe mode (tap the F8 key at the beginning of the HP welcome screen) and uninstall the driver.
Most likely the AMD GPU has overheated over time and has become damaged.
That is why the driver won't install.
I won't be able to help you any more than that, the motherboard would have to be replaced, and I wouldn't recommend doing that on such an old notebook.