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HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15m-es0000 (268U2AV)
Microsoft Windows 11

Hello, I have recently downloaded Fortnite on my HP ENVY x360 Convert 15m-es0013dx laptop and when you try to launch it says, "The installed version of the Intel graphics driver has known issues. Please install the latest driver version. Would you like to visit the following URL to download the driver? https://downloadcenter.intel.com/product/80939/Graphics Intel(R) Iris(R) Xe Graphics Installed: 30.0.101.1340 Minimum required: 30.0.101.1404" When I try to download the driver is says it will remove the OEM customizations if I download and install the graphics driver. I have checked HP for driver updates and it says I don't need any. What can I do?

1 REPLY 1
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Hi @Emanuel16,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Excellent description and a great diagnosis. It is greatly appreciated.           

 

This might require one-on-one interaction to fix the issue via remote assistance.  

 

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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