Graphics Drivers don't work

[Squilliam-Dowd]

Everytime I try to update my graphics driver it fails and then gives the message "Windows has stopped this device because it has reported problems. (Code 43)"

The computer has:
Amd Radeon R8 m445x and R5 Graphics

Because of how amd made the r8 m445x it can sometimes Appear as R7 m340

I've downloaded drivers from the hp support page, Amd support page, device manager, and windows update.

Should i just do an HP System Recovery?

[asmita6658 · Accepted solution]

Hi @Squilliam-Dowd

Welcome to the HP Support Community. 

Try re-installing the graphics driver - 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

Also, try updating the computer - 

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 
 

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!