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- Graphics card is causing display issues

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01-01-2022 04:43 PM
hi all, i bought a free dos brand new HP Gaming Pavilion 15-dk2013nq laptop, i posted multiple times in this forum to seek help from the community, and it led me to contact HP's Representative in my country so i went there and they registered the issue and started working on the laptop, they emailed the company and opened a case with them and they sent them the latest Graphics Driver from Nvidia's Website since i have an RTX 3050 GPU , the driver is up to date and so is the windows , but the problem is that the driver is causing problems to the display , it freezes and skips frames constantly, and it's not recognized by multiple benchmark testing programs, i tried uninstalling and reinstalling , installed windows multiple times from scratch but no avail , i noticed if i deleted the driver the problem goes away and everything seems to work fine.
i really tired everything and hoping i can get a solution from you guys .
thank you
01-03-2022 02:16 PM
Monitors DO NOT use drivers; video display chips use drivers.
So clearly, the driver you are forcing is not compatible with the display chip in your PC -- as evidenced by the display working properly when you remove that driver.
Seems you have the solution -- do not force the install of that driver.
I am a volunteer and I do not work for, nor represent, HP