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HP Recommended
Pavilion 15-dk2013nq
Microsoft Windows 10 (64-bit)

hi all, i bought a free dos brand new HP Gaming Pavilion 15-dk2013nq laptop, i posted multiple times in this forum to seek help from the community, and it led me to contact HP's Representative in my country so i went there and they registered the issue and started working on the laptop, they emailed the company and opened a case with them and they sent them the latest Graphics Driver from Nvidia's Website since i have an RTX 3050 GPU , the driver is up to date and so is the windows , but the problem is that the driver is causing problems to the display , it freezes and skips frames constantly, and it's not recognized by multiple benchmark testing programs,  i tried uninstalling and reinstalling , installed windows multiple times from scratch but no avail , i noticed if i deleted the driver the problem goes away and everything seems to work fine.

i really tired everything and hoping i can get a solution from you guys .

thank you 

1 REPLY 1
HP Recommended

@FaisalAburomman 

Monitors DO NOT use drivers; video display chips use drivers. 

 

So clearly, the driver you are forcing is not compatible with the display chip in your PC -- as evidenced by the display working properly when you remove that driver.

 

Seems you have the solution -- do not force the install of that driver.



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