cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
69
Flag Post

Graphics drivers not working

HP Recommended
HP Pavilion 15-aw057nr (ENERGY STAR)
Microsoft Windows 10 (64-bit)

drivers for radeon graphis r5 and r8 both not working tells me I have the drivers up to date and nothing Ive tried seems to work what am I doing wrong?

1 REPLY 1
Highlighted
Level 15
Level 15
23,487 23,426 2,164 5,101
Message 2 of 2
Flag Post
HP Recommended

@Tanner92 

If the graphics drivers were not working, you would get a totally black, blank screen -- is that the case?

 

Also, I would try connecting an external monitor to the laptop to confirm that the display chip has not died.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation