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HP Recommended
HP Elitebook 820 G2
Microsoft Windows 10 (64-bit)

I noticed for Intel HD graphics 5500, there is a 2021 official intel driver and I have the 2019 hp driver. Is there a way to upgrade it to 2021 intel driver? Or am I stuck with the old hp driver?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@thambu2 

 

I did post: it MAY accept. In this case, it won't. You have to use fully tested version from HP.

 

Regards.

BH
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4 REPLIES 4
HP Recommended

@thambu2 

 

Normally you have to use fully tested drivers from HP. For your business class machine, you may be able to use Intel version. Please use it, your machine may accept it.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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HP Recommended

@Banhien pls tell me how to install it as i tried it does not allow me to install

HP Recommended

@thambu2 

 

I did post: it MAY accept. In this case, it won't. You have to use fully tested version from HP.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
HP Recommended

Hi, @thambu2 

 

If your notebook only has the onboard Intel HD graphics adapter, here is how you can manually update it to the latest version from Intel...

 

First, create a system restore point so that you can roll back to the current graphics driver you have installed, just in case the updated driver does not work to your expectations.

 

https://support.microsoft.com/en-us/help/4027538/windows-create-a-system-restore-point

 

Next, download and save the latest 64 bit Intel HD graphics driver ZIP file from the link below (3rd one down on the left)

 

Intel® Graphics Driver for Windows* [15.40]

 

Unzip the graphics driver file to its folder. Do not do anything with the files in the folder.

 

To unzip the file, right click on the graphics driver zip file you downloaded, and select Extract All.

Go to the device manager, click to expand the Display Adapters device manager category

 

Click on the Intel HD graphics adapter listed there.

Click on the driver tab. Click on Update Driver.

Select the Browse my computer for driver software option, and then at the bottom of that window, select the Let me pick from a list of device drivers on my computer.

Click on Have Disk, and browse to the unzipped graphics driver folder>Graphics>igdlh64 (setup information file), click Next, and the driver should install.

Be patient, as it can take a few minutes for the driver to completely install.

When the installation is finished, restart the PC.

 

To update the Intel HDMI audio driver to the latest version, go to the device manager, click to expand the Sound, video and game controllers device manager category.

 

Click on the Intel HD audio device listed there.   Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option, and browse to the unzipped Intel graphics driver main folder.

 

Make sure the Include subfolders box is checked, and the driver will install.

 

Then restart the PC.

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