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- HP Community
- Notebooks
- Notebook Software and How To Questions
- HEVC video extension(s)

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10-01-2024 12:28 PM
Hi @Popsjoel ,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are trying to acquire the HEVC (High-Efficiency Video Coding) video extension for your HP laptop, you can follow these steps:
Microsoft Store:
Open the Microsoft Store on your laptop.
Search for HEVC Video Extensions.
Click on the appropriate app from the search results. The official HEVC Video Extensions from Microsoft usually costs around $0.99.
Click on Get or Install to download and install the extension.
Check Existing Extensions:
Sometimes, the HEVC codec might already be included with your Windows installation, especially if you have Windows 10 or later. You can check if you have it installed by trying to play an HEVC file in a compatible player like Windows Media Player or Movies & TV.
Windows Updates:
Ensure your Windows is up to date, as updates may include additional codec support.
After installing the HEVC video extensions or using an alternative media player, you should be able to play HEVC videos on your HP laptop.
Refer to this document: HP 17.3 inch Laptop PC 17-c3000 User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.