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1 REPLY 1
10-17-2021 08:11 AM
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Not sure - the question cannot be answered by the Community - we are a user group.
Were it me, I'd call the bank where the transaction was used. Ask whether there are any details included in the record.
Next, if the order number is for a purchase made at the HP Store, contact the HP Store customer service.
If you can convince the store of your identity, you might be able to get the information you seek.
HP Online Store – USA
Store/HP.com USA Sales
Not your HP store? Scroll to the bottom of the website and click the Flag to change regions.
Customer Service - Examples
For example: Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services
Under “I’m looking to buy…” > Select Home Products
Under “I would like to…” > Select Contact a product specialist before I buy
Select a subject type
Select Home and Home Office products > (Next) Select the type of order / information you seek
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