HOW TO KNOW ORDER NUMBER

[prafull1403]

HOW TO KNOW ORDER NUMBER IF I HAVE ONLY TRANSACTION ID

[Dragon-Fur]

@prafull1403 

Welcome to the HP Community.

Not sure - the question cannot be answered by the Community - we are a user group.

Were it me, I'd call the bank where the transaction was used.  Ask whether there are any details included in the record.

Next, if the order number is for a purchase made at the HP Store, contact the HP Store customer service.

If you can convince the store of your identity, you might be able to get the information you seek.

HP Online Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

OR

•  HP Store – Australia – Contact the Store - Customer Service

Select a subject type

OR

• HP Store – India - English
• HP Store – India – Contact the Store - Customer Service

Select Home and Home Office products > (Next) Select the type of order / information you seek

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