HOW TO SETUP FINGERPRINT LOGIN ON MY HP SPECTRE 360 CONVERTIBLE

[sskniranjan]

hi i've HP Spectre 360 13ae014-dx. i want to login using finger print sensor in ubuntu operating system. i've tried using the fingerprint gui software but it is not recognising the fingerprint reader . kindly lemme know what is the vendor's name of the finger print sensor onboard my laptop and also the way i can use it in ubuntu.

[A4Apollo]

Hi! @sskniranjan, 

Was the fingerprint reader working previously?

Were there any recent windows update on the PC?

The laptop is shipped with Synaptics Secure Pad for the fingerprint reader.

Try the steps recommended below.

Step 1: Uninstall the Fingerprint reader software.
Click on Ask Me Anything box beside the Start button.
Type Device Manager and open device manager from the search results.
Under the Biometric category, right-click on anything which is listed and select Uninstall.
Step 2: Restart the PC.
Step 3: Please download the latest Fingerprint reader software from this link.
Step 4: Install the software and configure your fingerprint.

Install the latest printer fingerprint drivers from this link. Click Here

Also, try the steps recommended below.

Step 1. Use the Windows shortcut keysWin + R to launch the Run.

Step 2. Type “gpedit.msc” and then hit the Enter.

Step 3. Expand Computer Configuration and then go to Administrative Templates -> Windows Components –> Biometrics.

Step 4. Double-click it and then open the Allow the use of biometrics setting.

Step 5. Tick the Enabled option.

Step 6. Click the Apply and then OK.

Step 7. Apply the modification one more time to the Allow users to log on using biometrics setting.

Step 8. Restart your computer and let the modification take effect.

Roll back drivers / use default drivers

Open Device Manager by right clicking the Start Button and choosing Device Manager from the list.
Locate your fingerprint driver and double click it to open its properties.
Click the Roll Back Driver button.

Prevent your PC from turning off USB devices

Open Device Manager.

Go to Universal Serial Bus controllers section and double click USB Root Hub.
Navigate to the Power Management tab. Now uncheck Allow the computer to turn off this device to save power. Click on OK to save changes.
Repeat these steps for all USB Root Hub devices that you have on your PC.

Let me know if this works!

Have a great day ahead! 🙂

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[sskniranjan]

hi A4Appollo , there is no option for Biometrics in the Windows Component folder. i've even tried reinstalling the driver you provided the link of!

[A4Apollo]

Hi! @sskniranjan,

Thanks for the update.

Do you see biometrics listed on the device manager?

Try updating the BIOS to the latest version and check if it helps.

Update the BIOS using this link. Click Here

Also, try the steps recommended below.

Check power management settings

Use Command Lines to Fix the Fingerprint Login Problem

1. Use Windows shortcut keys Win + X to launch the Jump List, and then select Command Prompt (Admin).

2. Type sfc /scannow into the dialog box and hit the key Enter. Windows will do its jobs on if it detects any corrupted files.

3. When the scan is finished, restart the PC and open the Command Prompt again. Type into command line dism /online /cleanup-image /restorehealth, and press the Enter.

Restart the computer and see if you can sign in via the fingerprint.

Let me know if this helps!

Take Care! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!