HP 1 Year Post Warranty Plan?

[JennHen]

I purchased the HP 1 year Post Warranty Plan on April 10, 2020 at 7:12 a.m.  It is not showing up in my HP Support Assistant.  Is there an extra step I need to do?  What am I missing?  Thanks!

[Dragon-Fur]

@JennHen 

Generally, there is nothing to do right now except perhaps wait a bit.

Every single aspect of operations in HP and other companies are jammed, short-staffed, stretched.  Things get done, though perhaps not on the schedule expected.

Know that the actual contract is not impacted by what you see in HPSA (HP Support Assistant) nor even in the online Warranty Check. 

Care Pack Contract

If you are concerned, you can certainly contact your local HP Care Pack (where the purchase was made) and ask for help.

Care Pack - Optional Coverage Plans

Enter your product number in the form to view available Warranty plans for your device

• Care Pack Central
• Care Pack Services Definitions
• Care Pack Overview (Scroll down > view / find phone contact number)
• HP Consumer Services (Care Pack and Service Purchase Information)

Various Regions

• South East Pacific - Care Pack Services
• Middle East - Protect your investment with an HP Care Pack
• UK - HP Care Pack services for HP Products
• Canada - Care Pack for PC and Print

Reminder: 

1. Always verify phone numbers in the HP website information.
2. Not your region?  Scroll to the bottom of the page and click Flag > change to your region

OR

HP SmartFriend Services

• HP Out-of-Warranty Support – Purchase Options

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