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HP Recommended

HP 15 Notebook 15-ay041wm

Processor: Intel Core i3-6100U CPU @ 2.30 GHz

RAM: 8GB

System Type: 64-bit OS

Windows 7 Ultimate SP1

 

Sorry if this isn't in the right place. None of the boards seemed to fit. I installed Windows 7 and was missing all the drivers. I found all except for the USB Controller drivers and an unknown device that I assume is the touch screen--maybe. I've been looking for hours, but I can't find these drivers. Can someone help? Please?

 

Error for USB Controller and Unknown Device: 

The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.


To find a driver for this device, click Update Driver.

 

Hardware Ids for USB Controller:

PCI\VEN_8086&DEV_9D2F&SUBSYS_81EB103C&REV_21
PCI\VEN_8086&DEV_9D2F&SUBSYS_81EB103C
PCI\VEN_8086&DEV_9D2F&CC_0C0330
PCI\VEN_8086&DEV_9D2F&CC_0C03

 

Hardware Ids for Unknown Device:

ACPI\MSFT0101
*MSFT0101

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, @meemaw53168 :

 

Download, unzip and run the setup.exe file from the link below to install the USB controller...

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

 

The above driver supports the hardware ID you posted.

 

%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_21

 

For the ACPI\MSFT0101, I have zipped up and attached the microsoft hotfix to install the TPM 2.0 device.

 

Download, unzip and run the file.

View solution in original post

6 REPLIES 6
HP Recommended

HI.

 

Try the following:


PCI \ VEN_8086 & DEV_9D2F y SUBSYS_81EB103C y REV_21
PCI \ VEN_8086 & DEV_9D2F y SUBSYS_81EB103C
PCI \ VEN_8086 & DEV_9D2F y CC_0C0330
PCI \ VEN_8086 & DEV_9D2F y CC_0C03

 

http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64343.exe
 
http://downloadmirror.intel.com/20775/eng/SetupChipset.exe

 

 http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56724.exe

 

https://downloadcenter.intel.com/download/18713

 

http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5212860&swItemId=ob_135422_1&swEnvOid=405...

 

I will enumerate you so you will try

 

 

Regards.

 

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.
HP Recommended

Thank you, Grad Student. I appreciate your help. I tried all of your suggestions, but didn't have much luck. 

 

The first (sp64343) and last links gave the error message:  This computer does not meet the minimum requirements for installing the software.

 

I installed the Intel Chipset Utility and I'm embarrassed to say, I can't find it.

 

The third (56724) link did nothing that I am aware of.

 

Installing the fourth link (18713) gave the error: Cannot install drivers. No Intel Adapters are present in this computer.

 

Do you have any other suggestions?

 

 

HP Recommended

 

 

Please do the following:

Device Manager> Double-click the device> Now click the Details tab> Click the Property drop-down menu and select Hardware ID. > Right-click the first value in the list and select Copy> http://devid.info, paste the value of the id. In the search field and press Search

 

http://devid.info/en

 

All the drivers you left are for windows 7, which is the system that is installing this.

☑ I do not work for HP, I volunteer.
☑ To close the topic, check "accept as a solution" the correct answer or Thumb to say thank you.
☑ I'm sorry but you do not answer questions privately.
HP Recommended

Hi, @meemaw53168 :

 

Download, unzip and run the setup.exe file from the link below to install the USB controller...

 

https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control...

 

The above driver supports the hardware ID you posted.

 

%IUsb3XhcDeviceDesc01% = IUsb3XhcModel, PCI\VEN_8086&DEV_9D2F&REV_21

 

For the ACPI\MSFT0101, I have zipped up and attached the microsoft hotfix to install the TPM 2.0 device.

 

Download, unzip and run the file.

HP Recommended
Thank you guys! I really appreciate it.
HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.