• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 15-ba010ng
Microsoft Windows 7 (64-bit)

Hallo an alle,

 

ich habe mir ein neues Notebook zugelegt, das HP 15-ba010ng.

 

Es wurde mit FreeDos als "Betriebssystem" ausgeliefert. Zwischenzeitlich habe ich Windows 7 Professional 64 bit installiert. Allerdings kann ich online keine Treiber für die diversen noch unbekannten Geräte finden. Sieht so aus, als wenn es nur die WIn10 Treiber zur Auswahl gibt, finde ich schade.

 

Nun, da ich keine Netzwerkverbindung herstellen kann, kann ich auch nicht den Online Support bemühen.

 

Gibt es eine Möglichkeit, an die Treiber für mein OS zu kommen?

 

Danke schon vorab vielmals für Eure Hilfe!!!

 

Korbinian

 

---

 

Hi there,

 

i´ve just purchased myself a new Notebook, the HP 15-ba010ng.

 

It came only with FreeDos as OS. I´ve installed Windows 7 Professional 64 bit and i am not able to find the driver for the new OS, seems there are only Win10 Driver available.

 

At this point i´m a little confused, ´cause i can´t take advantage of the Support because i am not able to get the Notebbok online.

 

Is there another way to get the drivers for my OS?

 

Thx a lot, Korbinian

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi, @Korbinian :

 

You should be able to use the W7 x64 drivers and software from the HP 255 G5 business notebook which has the same hardware as yours.

 

http://support.hp.com/us-en/drivers/selfservice/hp-255-g5-notebook-pc/10193058

 

Do not use any of the BIOS or firmware files from the above model on yours.

 

In addition to the above drivers, you will need to install the AMD Chipset drivers and restart the PC.

 

Those will install the smbus and usb 3 controllers.  You want the 1st file listed on the webpage.

 

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

 

The AMD graphics driver does not contain the necessary drivers to install the smbus and usb3 controllers. 

 

I explored the graphics driver file from AMD, and they are not present.  Only the graphics driver and PSP drivers are present.

View solution in original post

6 REPLIES 6
HP Recommended

Yes.

 

You can download the drivers from the AMD website.

http://support.amd.com/en-us/download

 

Use the manually select you drivers option. Use the drop downs and ensure that you select just as shown in the following image. The graphics driver software contains the chipset drivers that you need to install.

 

 

 

 

 

 

 



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Hi, @Korbinian :

 

You should be able to use the W7 x64 drivers and software from the HP 255 G5 business notebook which has the same hardware as yours.

 

http://support.hp.com/us-en/drivers/selfservice/hp-255-g5-notebook-pc/10193058

 

Do not use any of the BIOS or firmware files from the above model on yours.

 

In addition to the above drivers, you will need to install the AMD Chipset drivers and restart the PC.

 

Those will install the smbus and usb 3 controllers.  You want the 1st file listed on the webpage.

 

http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064

 

The AMD graphics driver does not contain the necessary drivers to install the smbus and usb3 controllers. 

 

I explored the graphics driver file from AMD, and they are not present.  Only the graphics driver and PSP drivers are present.

HP Recommended
Hello, thank you very much for the solution. Get the driver for the graphic card and installed it without any issues. 🙂 Just downloading the drivers for the alternative nb and give it a try.
HP Recommended

You're very welcome.

HP Recommended

thx a lot, you both have made my day to come to an happy end 🙂

 

have a nice christmas time and very best wishes for the new year.

HP Recommended

Anytime.

 

Glad to have been of assistance.

 

Frohe Weihnachten und glückliches neues Jahr!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.