cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Dmuminov
New member
6 4 0 0
Message 1 of 4
243
Flag Post

Solved!

HP 15-g012sm laptop device not recognized issue

HP Recommended
15-g012sm
Microsoft Windows 10 (64-bit)

Hi there, I have HP 15-g012sm laptop, runing win 10 64 bit. In device list, there are two unrecognised devices, Win 10 cant find drivers for them. Screenshot bellow. Can someone help me pelase? 

 

slika.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
143,611 67,175 22,543 34,644
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

You need this driver for the PCI device.

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

https://ftp.hp.com/pub/softpaq/sp73001-73500/sp73277.exe

 

Windows names too many devices as Unknown for me to give you the driver without more information.

 

Please post the hardware ID for the unknown device, and I will post the link to the driver you need for it.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
143,611 67,175 22,543 34,644
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

You need this driver for the PCI device.

 

This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.

 

https://ftp.hp.com/pub/softpaq/sp73001-73500/sp73277.exe

 

Windows names too many devices as Unknown for me to give you the driver without more information.

 

Please post the hardware ID for the unknown device, and I will post the link to the driver you need for it.

 

Use this guide for how to find the hardware ID for a device...

 

How to Find Drivers for Unknown Devices in the Device Manager (howtogeek.com)

Was this reply helpful? Yes No
Dmuminov
Author
New member
6 4 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you sooooo muchhh!!! 😀 I solved pci devices, and found the driver for unknown device, you send me zipped link for that one couple years ago, and I found it on my D drive, but could not find this for pci device. You are a real life saver! 

 

 

 

 

 

 

 

 
Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
143,611 67,175 22,543 34,644
Message 4 of 4
Flag Post
HP Recommended

You're very welcome.

 

Glad to have been of assistance.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation