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- HP Community
- Notebooks
- Notebook Software and How To Questions
- HP 15-r006tx Notebook PC Webcam driver is missing

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12-21-2018 06:23 AM
I am really fedup by this problem. I am unable to access my webcam. It is showing no device connected. In Device manager, there is no Imaging driver. I am unable to download the suitable driver also. Please some one help me with this. I am unable to contact hp support team also. Please get me a call to my number 7411144206.
12-22-2018 11:01 AM
Good Day. A warm welcome to the HP community.
I reviewed the case regarding issues with the webcam. I will be delighted to assist you here.
Please try the steps given below:
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Restart your computer.
If the problem persists, continue using these steps.
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In Windows, search for and open Device Manager.
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If there is no Imaging devices category listed, select Action, then Scan for hardware changes.
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If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.
Keep me posted. 🙂
Barachiel
I am an HP Employee
12-26-2018 07:37 AM
Thank you for your response. I have done "Scan for hardware changes" it is not showing any Image driver exist on my laptop. And also I did "Restore" also no use. When I saw for the Image driver it was showing dell 3333dn image driver. But I couldn't found those driver anywhere. I checked everywhere. I am facing so many problems because of this issue. Please help me to download a suitable driver for my webcam. I would like to recieve a call if possible from your end because it is taking time to resolve my problem. +91 7411144206 is my number, please get me a call.
12-26-2018 08:09 AM
Thank you for the response. I'm sending out a Private message with the required information's,
Keep me posted,
Good Luck. 🙂
Barachiel
I am an HP Employee